✅ Reception Conditions

Minimum age:

• 6 years for Baby-Raft and “La Mare aux Pitchouns”

• 6 years for adventure course, climbing, and aquatic hiking

• 6 years for discovery rafting on Ubaye and Durance (depending on water levels)

• 8 years for Via Ferrata

• 10 years for whitewater swimming on the Durance, 12 years for Ubaye and Drac

• 12 years for Mini-Raft, Hot-dog, and canyoning

• Swimming ability is recommended for whitewater sports and mandatory for canyoning

📅 Availability

EVP – Eau Vive Passion is an activity provider and does not aim to sell large quantities of the same activity. We reserve the right to refuse bulk bookings when guides are fully scheduled or when the minimum number of 4 participants is not met.

If an activity becomes unavailable after booking, we will notify you by email or phone to suggest an alternative date. The selected date is only used to guide your request and indicate your preference.

👟 Recommended Personal Equipment for Water Activities

• Neoprene shoes or sneakers that stay securely on your feet

• In spring: lycra or thin wool sweater (no cotton)

• If wearing glasses, bring a strap

🛶 Equipment Responsibility

Participants are responsible for the equipment provided: boat, life jacket, helmet, paddle, wetsuit, harnesses, carabiners… Any loss due to theft or negligence will be charged.

🧗 Supervision

All activities (whitewater sports, aquatic hiking, canyoning, climbing/Via Ferrata) are supervised by certified guides (BE, BP, DE, STAPS, DEUST).

💳 Payment Terms

• For bookings by phone or correspondence: a deposit of 30% of the total amount is required

• The balance is payable on-site, along with any additional charges decided during the stay

• For online bookings: full payment is required based on your group size

• Payments should be made to EVP or Eau Vive Passion

❌ Cancellation Policy

• Payments are non-refundable in case of cancellation by the participant or group leader

• If EVP cancels, all payments will be refunded, with no additional compensation

Cancellation Fees – À la carte activities and day trips

• If participants cancel less than 15 days before the activity and do not notify us, their deposits will not be used to cover the balance of those present

• The group leader must pay the full balance, including for absent participants, unless a serious reason is justified (illness, accident…)

Cancellation Fees – Weekends and packages (Activities + Accommodation + Meals)

⚠️ Program Changes and Safety

• EVP may adjust the program schedule for organizational or staffing reasons

• In case of floods, bad weather, or other serious risks, EVP may change or cancel the itinerary

• The actual descent time may be shorter than advertised due to water flow (e.g., snowmelt or heavy rain)

• In spring, we may navigate the upper sections of the Ubaye, which could change the meeting point and require personal vehicle transport

🛡️ Optional FFCK Insurance

Available at reception. Not mandatory but recommended. Approximate cost: €1 per day.

📍 Meeting Point

Usually at the base, sometimes at the activity site or your accommodation depending on the package. Date and time will be specified on your booking confirmation.

💰 Activity Pricing Includes

• Supervision

• Full equipment including wetsuit for whitewater sports, Aqua-hiking, and canyoning

• Transport during water activities (except for “Holiday Center” packages where transport is optional)

• For other activities, personal vehicles may be required

For weekends or packages (camping, hotels, gîte-hostel, holiday center, or hotel-club): Same services as “activity rates” + accommodation/meals as described in the technical sheet

Note: Lunches are provided as picnic baskets or grilled meals by the river

Not included:

• Drinks and extras

• Transfers between base and accommodation, and during canyoning/Via Ferrata (optional transfer available)

• Multi-sport insurance

🛶 General Terms and Conditions of Sale and Use (GTC)

Effective as of November 10, 2025
TABLE OF CONTENTS

I. Definitions

II. Preamble

III. Eau Vive Passion Products and/or Services

IV. Ordering Products and/or Services

V. Prices

VI. Payment

VII. Commitment Period - Termination (Services/Subscriptions)

VIII. Right of Withdrawal

IX. Product Conformity - Legal Guarantees

X. Intellectual Property

XI. Liability and Security

XII. Personal Data

XIII. Customer Service

XIV. Complaints - Mediation

XV. Disputes - Applicable Law and Jurisdiction

XVI. Sustainable Development and Environment

APPENDIX I. Special Conditions (Details of Guiding/Reservation Services)

APPENDIX I BIS. Offers for Professionals (If applicable)

I. DEFINITIONS

In these general terms and conditions of sale and use, the words or expressions mentioned below, beginning with a capital letter, shall have the following meanings:

EVP - Eau Vive Passion: Refers to Eau Vive Passion 05, SARL, registered with the Gap Trade and Companies Register under number 344 214 788 00020, with its registered office at 2 bis rue Cyprien Chaix, 05000 Gap, France.

General Terms and Conditions: Refers to these general terms and conditions of sale and use, applicable to all Products and/or Services offered by Eau Vive Passion. The General Terms and Conditions include:

Appendix I - Special Conditions (detailing the Guiding/Reservation Services).

The Privacy Policy.

Special Conditions: Refers to the specific terms and conditions of sale and use applicable to specific Products and/or Services (e.g., booking conditions for a kayaking course, access conditions for an instructional video subscription, etc.). The Special Conditions for the main Products and/or Services are compiled in Appendix I of the General Terms and Conditions and form an integral part thereof.

Contract: Refers to the entire agreement between Eau Vive Passion and a User and/or a Client, comprised of the General Terms and Conditions and, where applicable, the Special Conditions or the Order Form. It constitutes the entire agreement between them.

Client: Refers to a natural or legal person bound to Eau Vive Passion by a Contract for Products and/or Services provided for a fee (purchase of equipment, booking of activities). A natural person Client must be of legal age and/or have full legal capacity.

User: Refers to any individual or legal entity linked to Eau Vive Passion by a Contract for Products and/or Services provided free of charge (website access, subscription to a free newsletter).

Beneficiary: Refers to any individual or legal entity designated by a Client to benefit from the advantages of the Contract (e.g., the participant in the activity booked by the Client).

Products and/or Services: Refers to any product (sports equipment, clothing, books) and/or service (coaching, lessons, workshops, rentals, online booking, digital content) made available to the User and/or Client, whether for a fee or free of charge, by Eau Vive Passion.

Order: Refers to the act of an individual or legal entity (User and/or Client) expressing their firm intention to purchase a Product or subscribe to a Service offered by Eau Vive Passion for a fee. A User placing an Order becomes a Client.

Website: Refers to the online service published by Eau Vive Passion, accessible at eauvivepassion.fr and all related pages.

Online Store: Refers to the online mail-order sales service for physical and/or digital products.

Account: Refers to a personal space made available to the User and/or Customer on the Website, allowing them, after logging in, to access the Products and/or Services and manage their Contract.

II. PREAMBLE

These General Terms and Conditions govern the offers of Products and/or Services provided by Eau Vive Passion. They are supplemented, where applicable, by the Specific Terms and Conditions.

The Customer/User agrees to read them carefully and acknowledges that the use, subscription, and/or ordering of Eau Vive Passion's Products and/or Services implies their acceptance without restriction or reservation.

These General Terms and Conditions may be modified at any time by Eau Vive Passion. The new General Terms and Conditions will be binding on the User and/or Customer from the date they are published online on the Website and will apply to all uses, subscriptions, and/or orders placed from that date.

III. EAU VIVE PASSION PRODUCTS AND/OR SERVICES

Eau Vive Passion primarily offers two categories of Products and/or Services:

Sale of Physical and Digital Products (Online Store):

Physical Products: Snacks or grilled meals, branded textiles, accessories

Res, clothing.

Guidance and Booking Services (Activities):

Courses, training courses, introductory or advanced courses in whitewater and mountain sports (Rafting, Hydrospeeding, Via Ferrata, Canyoning, etc.).

Equipment rental included with instruction.

Online booking of guided activities.

The specific conditions for the Guiding and Booking Services (locations, times, required level, safety) are detailed in Appendix I (Special Conditions) and/or on the Service description sheet at the time of booking.

Rules for Using the Site

When the Client/User uses the Site, they agree in particular to:

Comply with applicable laws and regulations.

Not hinder or disrupt the operation of the Site.

Not collect, store, or distribute to any third party all or part of the Site's content without prior consent.

IV. PRODUCT AND/OR SERVICE ORDERS

Ordering Process:

The Customer selects the Product or Service on the Website.

They review the order summary and can make corrections.

They confirm their order by clicking the confirmation button (e.g., "Pay for my Order" or "Confirm my Booking").

The order is finalized upon full payment of the price (unless otherwise agreed or a deposit is required for services).

A confirmation email summarizing the order is sent to the Customer.

Contract Validation (Guiding Services/Bookings): A booking for an activity is considered firm and final after the confirmation email is sent, which is sent subsequently after verification of availability and suitable weather conditions. The Special Conditions (Appendix I) specify any cancellation or postponement conditions specific to sports activities.

V. PRICES

Product and Service prices are listed in Euros and include all taxes (VAT), excluding delivery charges for physical Products.

Eau Vive Passion reserves the right to change its prices at any time, but the Product or Service will be billed based on the price in effect at the time the Order is validated.

VI. PAYMENT

Payment is due immediately upon Ordering, unless otherwise stipulated. Accepted payment methods include [e.g., Credit Card, bank transfer, PayPal, etc.]. The Customer guarantees that they are fully authorized to use the payment method and that it provides access to sufficient funds to cover all costs resulting from the Order.

VII. CONTRACT TERM - TERMINATION (Services)

Physical Products and One-off Services: The Contract terminates upon completion of the Product activity or the performance of the service (end of the workshop, supervision).

VIII. RIGHT OF WITHDRAWAL

For Physical Products and Distance Selling Services: In accordance with the law, the Customer has a period of fourteen (14) clear days from the receipt of the Products or the conclusion of the Service Contract to exercise their right of withdrawal without having to provide reasons or pay any penalty. The Customer remains responsible for the return shipping costs.

Exceptions: The right of withdrawal cannot be exercised, in particular, for:

Services fully performed before the end of the withdrawal period and whose performance began after the consumer's express prior agreement and express waiver of their right of withdrawal (e.g., completed activity).

Goods made to the Customer's specifications or clearly personalized.

IX. PRODUCT CONFORMITY - LEGAL GUARANTEES

Eau Vive Passion is liable for any lack of conformity of the Product to the Contract under the conditions of Article L. 217-4 et seq. of the French Consumer Code and for any hidden defects in the goods sold under the conditions stipulated in Articles 1641 et seq. of the French Civil Code.

X. INTELLECTUAL PROPERTY

All elements of the Site (texts, photos of activities, instructional videos, logos, etc.) are the exclusive property of Eau Vive Passion and are protected by copyright, trademarks, and patents. Any reproduction or use without authorization is strictly prohibited.

XI. LIABILITY AND SAFETY

Liability for Products/Services: Eau Vive Passion is not liable if the non-performance or improper performance of the Contract is attributable to the Client (e.g., failure to comply with safety instructions), to an unforeseeable and insurmountable event caused by a third party to the Contract, or to a case of force majeure.

Safety of Activities (Appendix I):

Supervised Activities: The Client and the Participant acknowledge having been informed of the risks inherent in whitewater sports. They agree to strictly adhere to the safety instructions and guidelines given by the certified instructor from Eau Vive Passion.

Physical Requirements: The Client/Participant

The beneficiary certifies that they are physically fit to participate in the ordered activity and have no medical contraindications.

Insurance: Eau Vive Passion's professional liability insurance covers the activities. The Client/Beneficiary is strongly advised to check their own insurance and take out supplementary insurance covering the risks associated with whitewater sports.

XII. PERSONAL DATA

Personal data collected during an Order or use of the Site is processed in accordance with Eau Vive Passion's Privacy Policy. The Client has, in particular, the right to access, rectify, and object to the processing of their data.

XIII. CUSTOMER SERVICE

For any information, questions, or complaints, the Customer can contact Eau Vive Passion Customer Service:

By phone: +33 4 92 53 77 17

By email: info@eauvivepassion.fr

By mail: 2 bis rue Cyprien Chaix, 05000 Gap, France

XIV. COMPLAINTS - MEDIATION

In the event of a dispute, the Customer must first submit a written complaint to Customer Service. If no solution is found within two (2) months, the Customer may resort to a consumer mediator free of charge, in accordance with Articles L. 612-1 et seq. of the French Consumer Code.

XV. DISPUTES - APPLICABLE LAW AND JURISDICTION

These General Terms and Conditions of Sale and Use are governed by French law. In the event of a dispute, the competent courts will be determined in accordance with the rules of ordinary law.

XVI. SUSTAINABLE DEVELOPMENT AND ENVIRONMENT

Eau Vive Passion is committed to minimizing its environmental impact and encourages the practice of whitewater sports in a way that respects the environment and river ecosystems. Clients are encouraged to adopt responsible behavior during their activities.